Shipping & Delivery Information
Order Processing & Cancellations
- Fulfillment: Orders are queued for fulfillment immediately upon receipt. Standard processing typically begins on the date of purchase or the following business day (excluding recognized holidays, severe weather, or natural disasters).
- Cancellations: You have a one-hour window after placing your order to request any necessary changes or cancellations. Once this hour has passed, your order is locked into our active processing queue and can no longer be cancelled.
Shipping Methods
Small Parcel Shipping
- Carrier & Timeframe: We utilize FedEx for all small parcel shipments, which generally arrive within 5 to 7 business days from the date of shipment.
- Tracking: A tracking number will be provided via email as soon as the carrier picks up your shipment.
- Split Shipments: Please note that multi-item orders may be fulfilled in separate shipments and arrive at different times.
- Mixed Orders: If an order includes any item designated for freight transport, the entire order will default to freight shipping unless our warehouse determines otherwise.
Freight (LTL/Truck) Delivery
Oversized or heavy items requiring Less-Than-Truckload (LTL) transport are explicitly identified as such within the product specifications.
- Delivery Window: Deliveries are conducted Monday through Friday during standard business hours (8:00 AM to 4:00 PM local time).
- Scheduling: The carrier will contact you directly to schedule a delivery appointment. A valid daytime telephone number is required at the time of your order.
- Threshold Delivery: Freight service is restricted to threshold delivery (the first dry area or entryway of the residence). We do not provide White Glove service, interior placement, or debris removal.
Shipping Costs
- Small Parcel: Free for orders of $75 or more (excluding freight items). A flat rate of $9.99 applies to orders under $75.
- Freight (LTL): A shipping fee of 14% of the order value (calculated before any discounts) will be applied.
- Modifications: Shipping methods may be modified at the discretion of the warehouse without any additional cost to the customer.
Delivery Restrictions
- Service Area: Shipping services are strictly limited to the 48 contiguous United States.
- Address Requirements: A valid physical street address is mandatory for all shipments. Delivery to PO Boxes or APO/FPO addresses is not supported.
Questions About Shipping
If you have questions regarding shipping methods, delivery timelines, or order tracking, please contact our Customer Service team. We are happy to assist you.