Shipping Information

 Shipping Information

Standard Shipping & Handling Fees

Orders up to $15.00	$5.95
$15.01 to $25.00	$7.95
$25.01 to $35.00	$8.95
$35.01 to $45.00	$10.95
$45.01 to $60.00	$12.95
$60.01 to $75.00	$14.95
$75.01 to $90.00	$16.95
$90.01 to $110.00	$17.95
$110.01 to $130.00	$20.95
$130.01 to $150.00	$22.95
$150.01 to $175.00	$24.95
$175.01 and Over	14% of order total

Free Shipping Promotion
- We may offer free shipping promotions from time to time as a limited time offer during specific date ranges.
- A minimum merchandise subtotal threshold must be met to be eligible for free shipping.
- Valid on standard shipping only.
- Available only in the contiguous United States.
- Not available in Alaska or Hawaii.
- Does not include oversized or freight surcharges.
- Not valid with any other offer, coupon, discount, promotion, trade order, or previous order.
- Some exclusions may apply. See Shipping Exclusions page for details.

Shipping Surcharges
Some heavy or oversized items require additional shipping costs. This amount is indicated in (parentheses next to the item price) and is in addition to our standard shipping and handling fees.

U.S. Territories, Alaska & Hawaii Orders
For delivery to Hawaii, Alaska, the Virgin Islands, Guam, or Puerto Rico please call our Customer Service Team toll free at 1-800-525-5141 or email us at: Shipping@DesignToscano.com for a quote. Some restrictions on items do apply:
Delivery is not available on items marked with a freight icon. This flat charge may not apply to high volume orders. If this is the case, you will be contacted within 2-3 days with a ship quote for your approval.

Canadian Orders
The shipping quote will include all applicable duties and brokerage fees on non direct (drop) ship items. Orders are subject to Canadian tax rates. We consolidate shipments to Canada on a weekly basis.

If you complete your order online or over the phone, your order will be held while a shipping quote is calculated. We will contact you via email or phone within 3-4 days for your approval of the ship quote before processing your order.

We accept US dollars only.

If you have any questions, please contact us at: 1-800-525-5141 or email us at Shipping@DesignToscano.com

International Orders
Design Toscano is able to ship to international locations for an additional shipping charge. Some restrictions on items do apply:
Delivery is not available on items marked with a freight icon. This flat charge may not apply to high volume orders. If this is the case, you will be contacted within 2-3 days with a ship quote for your approval.

The ship quote is for shipping charges only, and does not include any applicable duties, value added taxes (VAT) or brokerage fees. You will be required to pay for any duties/taxes (required by your county of residence) upon delivery of your merchandise. Due to import duty valuation adjustments, we are unable to calculate these charges.

When can I expect to receive my order?

Standard Delivery

In Stock Items
We ship product directly from our warehouse. Most items ship via UPS or USPS and will arrive within 5-7 business days of the shipment date. Our standard carriers require a street address. Items ordered together do not always arrive together. All standard delivery charges will be applied to the first of multiple shipments. Standard delivery items will only be billed upon shipment. Shipping/Handling charges apply to each additional delivery destination. See above for standard shipping & handling fees.

Backorder Items
If an item(s) is on backorder, an expected due date to our warehouse is shown for the item. If ordering by phone, your Customer Service Representative will provide that information to you; you will also be notified by mail if your item(s) is backordered for more than 30 days. To obtain an update on a backorder status, please email us at customerservice@designtoscano.com, or call 1-800-525-5141.

Rush Delivery (2-3 business days)
For an additional shipping charge we can ship most in-stock items via Rush delivery (2-3 business days for delivery). Please contact us for a ship quote at 1-800-525-5141. Orders must be quoted and approved by 1:00 p.m. (CST) to ship that day (subject to credit card approval).

Overnight Delivery
For an additional shipping charge we can ship most in-stock items via Overnight delivery (orders placed on Friday will not arrive until the following Monday). Please contact us for a ship quote at 1-800-525-5141.Orders must be quoted and approved by 1:00 p.m. (CST) to ship that day (subject to credit card approval)

Freight Delivery
Some large, heavy or bulky items require delivery by truck/motor freight. Those items are marked with the truck icon.

Some heavy or oversized items may require additional shipping/handling charges. This amount is indicated in (parentheses) next to the item price and is in addition to our regular shipping charges.

Delivery available Monday ‐ Friday, during normal business hours, to the 48 contiguous United States only. All truck/motor freight deliveries are to the first door of the building only. Delivery times are generally scheduled within a 4-hour window. The carrier will contact you directly to schedule an appointment, so please provide us with a daytime phone number.

Need a hand?
White glove service is available for an additional charge. Design Toscano's white glove service will bring your new treasure inside, unpack it, and remove packaging materials. Call customer service at 1-800-525-5141 or email us at customerservice@designtoscano.com for a quote.

Direct Shipped Items
Some larger statuary items and framed art are "direct or drop shipped" to you by our manufacturers, so additional delivery time is required. Please allow 2-5 weeks for delivery.