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Privacy Policy - Customer Service - Design Toscano

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 Privacy & Security

Important Updates to Design Toscano's Policies


We care deeply about your privacy. We believe in transparency, and are committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how Design Toscano uses certain information. This policy explains our privacy practices for Designtoscano.com ("website"). Please find below details of how we use your information and why we collect it.

We collect information within these three main categories:

1) Information you provide us.
2) Information we automatically collect from your use of our website.
3) Information we collect from third parties.

We use the information you provide us in a variety of ways. What we do with your information depends on when we collect it and how we collect it. Below are details on the ways we may use information.

Category 1: Types of information you could provide us:

1) Your name & contact information: (i.e., first and last name, email address, mailing address, phone number).
2) Password: not visible to anyone on our team. Password is encrypted & stored so you can access your account.
3) Your payment information: (i.e., credit/debit card number, security/CVV code, and expiration date). This information is encrypted and not stored.
4) Your communications history with customer care: (i.e., service call recordings, customer care emails, customer care interactions with social media channels).
5) Miscellaneous information: (i.e.,product reviews, participation in promotions, and other user-generated content).

When we use the information that we collect from you: What we collect & how we use it:
Account Registration (email address) We need your email address to create your account. This information is also necessary to fulfill an order you place with us.
Accept payment, fulfill orders, provide refunds. We use your name and physical mailing address to fulfill and deliver your orders, and we use your payment information to process payments.
Sending you follow-up information on your order. We need your email address to deliver important account information to you, such as order confirmations, order updates, or trouble processing orders.
Sending you a catalog. We use your postal address to send you catalogs if,
1) You have purchased with us and have not opted out of our direct mail.
2) Have requested a catalog through our catalog sign-up.
Training & quality assurance for customer care. We may use the information you provide to train our customer care staff or improve our customer services.
Marketing & advertising If you are subscribed to our email program, we may:
1) use your past purchase history to deliver personalized emails that are more relevant to your interests.
2) use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We use this information to deliver emails to you that are more relevant to your interests.

Category 2: Types of information we automatically collect from your use of the website:

1) Purchase history & saved items: (i.e., items you bought, items you placed or saved to cart)
) Device information: (i.e., how you've interacted with the website, IP address, device information, cookie data, and page/product views or clicks).
3) Location data: (i.e., IP address or mobile GPS information).
4) Cookies & similar technologies: (i.e., pixels, web beacons, tags).

When we use the information that we collect from you: What we collect & how we use it:
To provide customer service and process returns We use your purchase history to help you request returns or refunds.
To personalize your experience while using the website. We may use your device or location information to show you merchandise categories that may be more relevant to you.
We may serve you a different promotional code based on past purchase history and interests.
Training & quality assurance for customer care. We may use the information you provide to us to train our customer care staff and improve our customer care services.
Marketing & advertising We may use information automatically collected from your add-to-cart actions or saved items to deliver the most relevant advertising to you.
For example, if you looked at a particular product on our site but did not purchase, we may remarket to you and show that product in an ad that may show up on an external site you are visiting like weather.com, cnn.com, etc.

Category 3: Types of information we collect from third parties:

1) Interest signals from third party data: (i.e., marketing information gathered from third party cookies)
2) Surveys from third parties: (i.e., BizRate)

When we use the information that we collect from you: What we collect & how we use it:
Marketing & advertising To provide relevant ads to your interests.
For example, if we wanted to show our ads to potential customers who liked gardening-related Facebook pages, we could use Facebook’s third-party data to get our ads in front of this audience.
BizRate surveys to understand website usability. We want to make sure you have the best experience on our website. We may administer and deliver surveys from third parties to understand your opinions and collect information relevant to our website from time to time. These surveys may be from third-party vendors like BizRate.

When We Share Your Information:

1) If you purchase an item, we will share your shipping information with our shipping partners to deliver your package.
2) We may share demographic information with business partners, but the information will always be aggregated and de-personalized so that personally identifiable information is not revealed.
3) Other people may see any ratings, reviews, and related photos for items you purchased if you have chosen to share that information on the website.
4) If you have consented to the collection of your location-based information on your mobile device, we use that information to understand, customize, and improve marketing and advertising. We will only share your geo-location details with third parties (like our mapping or advertising providers) to better personalize our marketing campaigns to be relevant for you. This data is not labeled with your specific name or other personal identities.
5) The content you choose to publicly share like posts or contest entries with Design Toscano's Facebook or social media pages can be used on the website as user-generated content or potentially other marketing channels, including print.
6) From time to time, we do share our postal mailing lists with carefully screened companies. If you do not want your name and address shared with these companies, please email, customerservice@designtoscano.com. Or call us at 1-800-525-5141.

Our Cookie Policy:
When you visit our website, we use cookies to analyze traffic and optimize performance and content to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies: 1) functionality cookies, 2) analytics cookies, 3) targeting or advertising cookies.

Types of Cookies We Use: How We Use Information from the Cookies:
Functionality Cookies (1st Party): allow us to remember your site preferences and choices you make on the website, like your account username or items you add to your cart or save to your account. This type of cookie is used to track the activity on our website only. We may use this information to save items you put in your shopping cart.
We may use this information to pre-fill your email address associated with your account.
We may use this information to trigger a personalized promotion code based on your purchase history associated with your email address.
Analytics Cookies (1st Party): allows us to measure and identify the number of users on our website, how long they stay on the site, and what parts of the site they visit. This type of cookie is used to track the activity on our website only. We may use this information to inform our marketing strategy or to improve website features.
Targeting or Tracking Cookies (3rd Party): Third-party cookies are created by domains that are not the website (or domain) you are visiting. A third-party cookie is accessible on any website that loads the third-party server’s code. Allows us to deliver digital ads relevant to you.
For example, if we wanted to show our ads to potential customers who have liked gardening related Facebook pages, we could use Facebook’s third-party data to get our ads in front of this type of audience.
Another way third-party cookies are used when you click on a social media button on our website. Most social-media plugins that enable users to log in, share, and like the content on third-party websites will place cookies on your device.

Email Marketing:
You can opt out of marketing or advertising emails by using the "unsubscribe" link you receive from us on DesignToscano.com or through the link here. You may also request to opt out of marketing or advertising emails by contacting us through either email, customerservice@designtoscano.com, or call us at 1-800-525-5141.

Direct Marketing:
We may directly send you marketing communications and materials by post to keep you informed of new products, promotions and to provide other information we think may be of interest to you.
If at any time you do not want to receive catalogs or print ads from us, you can remove yourself from our mailing lists by emailing us at customerservice@designtoscano.comcor call us at 1-800-525-5141.
Please note that after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
You may also consider your direct-mail opt-out options at https://www.dmachoice.org.
Please note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).

Ways to Opt-Out of Cookies:
You can prevent the use of cookies by changing the settings in your web browser so that 1) it does not accept new cookies, 2) it informs you about new cookies, or 3) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be impacted (such as storing items in your cart between visits, customizing your website experience, and making marketing messages more relevant). You may also "opt-out" of receiving some third-party interest-based advertisements by following the instructions at www.aboutads.info/choices or www.networkadvertising.org/choices.

Rights Applicable to California Residents:
The following section applies only to California Residents. Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), if you are a California resident, you have certain rights in relation to your personal information, subject to certain exceptions.

1) Right to Know and Access: You have the right to know the categories and elements of personal information specific to you that we collected, used, disclosed for a business purpose, and sold about you during the preceding 12 months, including the categories of sources from which we acquired your information and the categories of third parties to whom we disclosed your information for a business purpose or sold your information. General information about the personal information we may collect, use, disclose and sell and the purposes of collection, use, and disclosure is outlined in Sections 1-3 of this Privacy Policy.
2) Right to Request Deletion: You have the right to request that the Company delete any personal information we have collected from you or maintain about you, subject to certain exceptions. If you request that we delete your personal information, we will do so except to the extent we determine that we need the information for a business purpose and have a legal right to maintain it, in which case we will inform you of that legal exception.
3) How to Exercise Your CCPA Rights to Know, Access, and Request Deletion: To assert your CCPA privacy rights, please email customerservice@designtoscano.com. Or call us at 1-800-525-5141. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. Please note that under the CCPA, we are not required to respond to requests to know and access your information more than twice within a 12-month period.
4) Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent requesting on your behalf, we may require you to provide proof that you authorized this agent to submit a request on your behalf or that he or she has power of attorney in connection with your request to know, access, or delete your personal information, and we may require you to independently verify your identity or log in to your account to provide the access code.
5) Right to Opt-out of Sale of Your Personal Information: To the extent that we receive monetary or other valuable consideration for sharing or providing access to information about you with our partners, third parties or affiliates in order to provide you rewards and benefits and for our targeted marketing purposes, the CCPA may deem this a “sale” of your personal information. You have a right under California law to opt-out of our “sale” of your information in this way. If you would like to exercise your right to opt-out of having your personal information shared in this way, please email customerservice@designtoscano.comc. Or call us at 1-800-525-5141. Please note that to the extent you opt-out we may be unable to offer you some of our services that require such sharing of your personal information.
6) Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless otherwise permitted by the CCPA, we will not do any of the following because you request to know, access, or delete your information or opt-out of its sale:

a.Deny you goods or services.
b. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
c. Provide you a different level or quality of goods or services.
d. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Rights Applicable to EU Users:
1) Access, correct, update or request deletion of your personal information at any time by contacting us via customerservice@designtoscano.com. Or call us at 1-800-525-5141.
2) Object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
3) Withdraw your consent at any time if we have collected and processed your personal information with your consent.
4) Complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland, and certain non-European countries (including US and Canada) are available at https://edpb.europa.eu/about-edpb/board/members_en.)
5) To exercise any of these rights, please email customerservice@designtoscano.com or call us at 1-800-525-5141. Please note that these rights do not apply to you if you are not subject to EU law.

Children Under 18:
Our website, services, and products are not directed to children, and we do not knowingly collect information from children under 18. If you are a parent or guardian and believe that we have information about your child, please contact us via customerservice@designtoscano.com. Or call us at 1-800-525-5141.

Privacy Policy Changes:
We may amend or update this policy from time to time. If we believe that the changes are material, we will let you know by doing one (or more) of the following: (1) posting the changes on or through the website, or (2) sending you an email or message about the changes. We will also give you the opportunity to consent to these changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon posting the changes and your acceptance of the changes, which may be through your continued use of the Services after the changes take effect.

Contact Design Toscano:
If you have questions or suggestions about personal information, you can contact Design Toscano’s Support team by sending an email to customerservice@designtoscano.com, or by writing to us at the following address:
Design Toscano
1400 Morse Avenue
Elk Grove Village, IL 60007

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