Ordering and Payment

Satisfaction Guaranteed
Order Toll Free
Toll Free Customer Service
Design Toscano Exclusives
Standard Delivery
Rush/Overnight Delivery
Freight Delivery
Direct Shipped Items
Shipping Surcharges
To Cancel An Order
Return and Exchange Policy
Damaged Deliveries
Corporate Gifts
Schools
Trade
Taxes
International Orders
Payment Options
Mailing Lists
Duplicate Catalogs
Pricing & Accuracy of Information
Privacy & Security Policy


Satisfaction Guaranteed
Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural décor in the nation. If you are not completely delighted with any product purchased from our collection, please return it within 60 days in the same condition and we will promptly replace it or refund your merchandise cost.

Order Toll Free 1-888-525-4240
24 hours a day/7 days a week.

Toll Free Customer Service 1-800-525-5141
If you need further information or assistance after you have placed an order, please call our Customer Service Team toll free at 1-800-525-5141:
Monday through Friday: 8:00 a.m. — 6:00 p.m. (CST)
Saturday: 8:30 a.m. — 5:00 p.m. (CST)
Sunday: 10:00 a.m. — 6:00 p.m. (CST)
If you have a question or comment you may also contact us by email:
customerservice@designtoscano.com

Design Toscano Exclusives
Most of our products are limited edition pieces that have been designed and manufactured exclusively for Design Toscano. These items are identified on our website.

Standard Delivery Items
In Stock Items We ship product directly from our warehouse. Most items ship via UPS or USPS and will arrive within 5-7 business days of the shipment date. Our standard carriers require a street address. Items ordered together do not always arrive together. All standard delivery charges will be applied to the first of multiple shipments. Standard delivery items will only be billed upon shipment. Shipping/Handling charges apply to each additional delivery destination. See our Shipping Information page for standard shipping & handling fees.
If an item(s) is on backorder, an expected due date to our warehouse is shown for the item. If ordering by phone, your Customer Service Representative will provide that information to you; you will also be notified by mail if your item(s) is backordered for more than 30 days. To obtain an update on a backorder status, please email us at customerservice@designtoscano.com, or call 1-800-525-5141.

Rush Delivery (2-3 business days)
For an additional shipping charge we can ship most in-stock items via Rush delivery (2-3 business days for delivery). Please contact us for a ship quote at 1-800-525-5141. Orders must be quoted and approved by 1:00 p.m. (CST) to ship that day (subject to credit card approval).

Overnight Delivery
For an additional shipping charge we can ship most in-stock items via Overnight delivery (orders placed on Friday will not arrive until the following Monday). Please contact us for a ship quote at 1-800-525-5141. Orders must be quoted and approved by 1:00 p.m. (CST) to ship that day (subject to credit card approval).

Freight Delivery
Some large, heavy or bulky items require delivery by truck/motor freight. Those items are marked with the truck icon.

Some heavy or oversized items may require additional shipping/handling charges. This amount is indicated in (parentheses) next to the item price and is in addition to our regular shipping charges.

Delivery available Monday – Friday, during normal business hours, to the 48 contiguous United States only. All truck/motor freight deliveries are to the first door of the building only. Delivery times are generally scheduled within a 4-hour window. The carrier will contact you directly to schedule an appointment, so please provide us with a daytime phone number.

Need a hand? White glove service is available for an additional charge. Design Toscano’s white glove service will bring your new treasure inside, unpack it, and remove packaging materials. Call customer service at 1-800-525-5141 or email us at customerservice@designtoscano.com for a quote.

Direct Shipped Items
Some larger statuary items and framed art are "direct or drop shipped" to you by our manufacturers, so additional delivery time is required. Please allow 2-5 weeks for delivery.

Shipping Surcharges
Some heavy or oversized items may require additional shipping/handling charges. This amount is indicated in (parentheses) next to the item price and is in addition to our regular shipping charges.

To Cancel An Order
Please contact our Customer Service Team toll free at 1-800-525-5141 immediately if you need to change or cancel your order. Please be advised that some orders are shipped shortly after placement, and it may not always be possible to cancel or change an order.

Returns and Exchange Policy
If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order. Shipping and handling charges are not refundable if shipment is refused. Customized and personalized items are non-refundable.

To return an item:
Please follow the instructions on the back of the packing slip.
Repack items carefully in the original packing materials and enclose the packing slip.
For your protection, returned packages must be insured for the value of your merchandise.

Send to:
    Design Toscano
    Attn: Trade Department
    1400 Morse Ave.
    Elk Grove Village, IL 60007

If you paid by check or money order we will issue a refund check. If you paid with a credit card, we will credit your credit card account.

Damaged Deliveries
If an item is received damaged, please notify our Customer Service Team toll free at 1-800-525-5141 within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.

Corporate Gifts
Please contact our Trade Department for quantity pricing:
Phone: 1-800-525-5141 Monday-Friday 9:00 a.m.--5:00 p.m. (CST)
Fax: 1-847-952-8992
Email: trade@designtoscano.com
Or mail us at:
    Design Toscano
    Attn: Trade Department
    1400 Morse Ave.
    Elk Grove Village, IL 60007

Schools/Religious Organizations
We offer special pricing for religious organizations and schools.
Please contact our Trade Department for pricing:
Phone: 1-800-525-5141 Monday-Friday 9:00 a.m.--5:00 p.m. (CST)
Fax: 1-847-952-8992
Email: Trade@DesignToscano.com
Or mail us at:
    Design Toscano
    Attn: Trade Department
    1400 Morse Ave.
    Elk Grove Village, IL 60007

Trade
For more information see "How can I start my Trade/Business account with you?" under "Customer FAQs" or contact our Trade Department:
Phone: 1-800-525-5141 Monday-Friday 9:00--5:00 (CST)
Fax: 1-847-952-8992
Email: trade@designtoscanco.com
Or mail us at:
    Design Toscano
    Attn: Trade Department
    1400 Morse Ave.
    Elk Grove Village, IL 60007

Taxes
Kentucky residents: The retailer is not required to and does not collect Kentucky sales or use tax;
State of California at a rate of 7.5%
State of Illinois at a rate of 10%
State of Kentucky at a rate of 6%
State of New Jersey at a rate of 6.625%
State of Texas at a rate of 8.25%
Taxes are calculated for each ship-to address total.

For non-profit tax exempt organizations in Illinois, please call 847-952-0100 ext. 301 to receive your tax exempt status before placing an order.

International Orders
For U.S. territories, Alaska and Hawaii and International orders see Shipping Information or call Customer Service at 1-800-525-5141 or email us at: Shipping@DesignToscano.com for a quote.

Payment Options
We currently accept Mastercard, Visa, Discover and American Express via the web and phone.

We accept checks or money orders (made payable to Design Toscano) through the mail.

When ordering using a credit card, please make sure you provide you’re billing address (where the bank mails your statements) in the billing information field. For your safety, we verify this information before processing an order and an incorrect billing address may delay your order.

If using a debit card, your order will be treated the same as a credit card. An authorization for the amount of purchase will be obtained from your bank that will then reserve the funds. Upon shipping your order, Design Toscano will then receive payment for your order from your bank.

Mailing Lists
Design Toscano occasionally offers our customer mailing address list to carefully screened mailers who carry quality goods that might interest our customers. If you do not wish to receive such mailings, you can change your setting in "My Account>My Information" by un-checking the box that gives us permission to offer your name, you can also send your request by email us at CustomerService@DesignToscano.com with the account number from the yellow box on the back of your catalog, call us toll free at 1-800-525-5141, or send us your mailing label with a note. We never sell or exchange email addresses or phone numbers.

Duplicate Catalogs?
If you are receiving duplicate catalogs, please call toll free 1-800-525-5141, email us the account number(s) from the yellow box on the back of your catalog to CustomerService@DesignToscano.com or mail us your mailing label(s) with a note indicating which account is correct the one.

Pricing and Accuracy of Information
We take great care to check the accuracy of all prices and information in the catalog and our website, however, when occasional errors occur we reserve the right to correct the information and will not be held responsible.