Customer Service
Privacy & Security

Privacy refers to the information we obtain about you and the use we make of it in the course of our business.

Your privacy issue is our concern. We understand that we have to gain your trust first before you participate in our site offerings. That is why we go to great lengths to keep your sensitive information safe and secure. If you don't find your concerns addressed here, feel free to contact us by email at customerservice@designtoscano.com or call 1-800-525-5141.

What information is collected and how is it used?
When you purchase from Design Toscano, Inc., order a catalog or register to be a preferred customer, we only collect the information that you provide us: name, address, email, credit card and any other data we need to complete your order or catalog request and ensure that any marketing communications are tailored to your particular interests and lifestyle. Registration is optional, so you choose whether or not we store your information to make future shopping experiences more convenient.

When you order from our catalog or online store, your name becomes part of our customer database. From time-to-time we do share our postal mailing lists with carefully screened companies. If you do not want your name and address shared with these companies, please go to My Account / My Information and uncheck the box that gives us permission to share your mailing address.

What are "cookies" and how does Design Toscano, Inc. use them?
"Cookies" are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next and allow us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping cart, continue browsing, and come back to check out at a later time. We do not use cookies to store any of your personal or financial information on your computer or on our servers.

How do I know my information is secure?
We have taken many steps to ensure the security of your transactions. At Design Toscano, Inc. all orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. We use GoDaddy SSL Web Server Certificate, to ensure that your information sent to our web server is encrypted and scrambled, making it secure. All of your personal information including your credit card information and sign-in password are stored in an unreadable, encrypted format at all times.

How do I know that my E-mail address will not be given out to other Companies?
Design Toscano and its agents does not rent or exchange your email address(es) with any third party marketer.

How do I know that my phone number will not be given out to other Companies?
Design Toscano and its agents does not rent or exchange your phone number(s) with any third party marketer.

What is your policy regarding orders/information from children?
Design Toscano, Inc. does not deliberately seek to solicit information from anyone under the age of eighteen (a Child). If a Child submits information to us through any part of our Web site, and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and not disclose it to third parties.

Disclaimer
The Security & Privacy Policy adopted by Design Toscano and all statements contained on our site about security & privacy and how we deal with data supplied by visitors to our site is not intended to be a contractual obligation of any kind and any such obligation is hereby disclaimed. These statements constitute the present policy of Design Toscano as to which we will take reasonable measures to implement. The statements contained in our policy are intended to set forth our practices and intentions about how we conduct our business

Changes to the Security & Privacy Policy
We may change this Security & Privacy Policy from time to time. We recommend that you check back from time to time and we also welcome any feedback from you; please email us at customerservice@designtoscano.com if you have any comments regarding the information or improvements that can be made to this security & privacy policy.

Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with designtoscano.com, you can contact us:

Customer Service
1400 Morse Ave.
Elk Grove Village, IL. 60007

Or call 1-800-525-5141, Monday through Friday, between the hours of 8:00 a.m. - 6:00 p.m. (CST).
Or email us at customerservice@designtoscano.com

Last Updated: February 2010