Order Toll Free 1-888-525-424024 hours a day/7 days a week
Mailing ListsDesign Toscano occasionally offers our customer mailing address list to carefully screened mailers who have quality goods that might interest our customers. If you do not wish to receive such mailings, please send us your mailing label with a note, email us with the account number from the yellow box on the back of your catalog to: CustomerService@DesignToscano.com or call toll free
1-800-525-5141; or to change your setting in “My Account/My Information” and uncheck the box that gives us permission to do to offer your name.
We never sell or exchange email addresses or phone numbers.Damaged DeliveriesIf an item is received damaged, please notify our Customer Service Department within
24 hours so that a claim can be processed.
Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.Returns and RefundsIf for any reason you are not satisfied with your purchase, please return it within 60 days for a refund or exchange.
Returns received after 60 days but within 90 days, qualify for exchange or merchandise credit only.
Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of our error.Once an item is shipped, we are unable to cancel the order.
Shipping and handling charges are not refundable if shipment is refused.Customized and personalized items are non-refundable.
To return an item:Please follow the instructions on the back of the packing slip.
Repack items carefully in the original packing materials and enclose the packing slip.
For your protection, returned packages must be insured for the value of your merchandise.
Send to:
Design Toscano
1400 Morse Avenue
Elk Grove Village, IL 60007
If you paid by check or money order we will issue a refund check. If you paid with a credit card, we will credit your credit card account.
Duplicate Catalogs?If you are receiving duplicate catalogs, please send us your mailing label(s) with a note or email us with the account number(s) from the yellow box on the back of your catalog to:
CustomerService@DesignToscano.com or call toll free
1-800-525-5141; indicating which account is correct the one.
Direct Shipped Items
Some larger statuary items and framed art are "Direct Shipped" to you by our manufacturers, so additional delivery time is required. Please allow 2-4 weeks for delivery. You will be notified by mail of any delay over 30 days.
Shipping SurchargesSome heavy or oversized items may require additional shipping/handling charges. This amount is indicated in (parentheses next to the item price) and is in addition to our regular shipping charges.
Freight Delivery 
Some large, heavy or bulky items require delivery by truck/motor freight. Those items are marked with the truck icon.
Additional shipping/handling charges may be required and are indicated in (parentheses) after the retail price. These charges are in addition to out regular shipping charges.
All truck/motor freight deliveries are to the first door of the building only. Delivery service is available Monday--Friday during normal business hours. Delivery times are generally scheduled within a 4-hour window.
The carrier will contact you directly to schedule an appointment, so please provide us with a daytime phone number.
Satisfaction GuaranteedDesign Toscano promises to bring you the most diverse and comprehensive collection of historical replicas, and unusual decorative items unavailable elsewhere.
If you are not completely delighted with any work purchased from our collection, please return it within 60 days in the same condition and we will promptly refund your product charges.
Rush Delivery
For an additional charge of $12.95 we can ship most in-stock items via Rush service (2-3 business days). Orders must be received by 2 p.m. CST.
Some restrictions apply:
Item must be in stock.
Rush Delivery is not applicable on items marked "NRS" or. “oversized”.
This flat charge may not apply to high volume orders. If this is the case, you will be contacted regarding your order.
Overnight Delivery
For an additional charge of $19.95 we can ship most in-stock items the next business day. (Orders placed on Friday will not arrive until Monday. Orders must be received by 2pm CST)
Some restrictions apply:
Item(s) must be in stock.
Overnight Delivery is not applicable on items marked "NRS" or. “oversized”.
This flat charge may not apply to high volume orders. If this is the case, you will be contacted regarding your order.
For more information, or a quote, please call us at: 1-800-525-5141 or email us at: CustomerService@DesignToscano.com.
Pricing and Accuracy of Information
We take great care to check the accuracy of all prices and information in the catalog and our website, however, when occasional errors occur we reserve the right to correct the information and will not be held responsible.
Design Toscano Exclusives
Most of our products are one-of-a-kind reproductions or limited edition pieces that have been designed and manufactured exclusively for Design Toscano.
Toll Free Customer Service 1-800-525-5141
If you need further information or assistance after you have placed an order, please call 1-800-525-5141, Monday through Friday, between the hours of 7:00 a.m. and midnight (CST); Saturday between the hours of 8:00 a.m. and 6:00 p.m. (CST); and Sunday between the hours of 9:00 a.m. and 6:00 p.m. (CST).
Standard Delivery Items
In Stock Items
We ship the product directly from our warehouse. Most items ship by UPS and will arrive within 5-7 business days from the shipment date.
Standard delivery items will only be billed upon shipment. All standard delivery charges will be applied to the first of multiple shipments.
Our standard carriers require a street address.
Items ordered together do not always arrive together.
If an item(s) is on backorder, an expected due date to our warehouse is shown for the item. If ordering by phone, your Telephone Service Representative will provide that information to you; you will also be notified by mail if your item(s) is backordered for more than 30 days.
For U.S. territories, Alaska and Hawaii and International orders see “Shipping Information” or call Customer Service at 1-800-525-5141 or email us at: CustomerService@DesignToscano.com for a quote.
Corporate Gifts
Please contact our Trade Department for quantity pricing:
Phone: 1-800-525-5141 M-F 9:00 a.m.--5:00 p.m. (CST)
Fax: 1-847-952-0305
Email: trade@designtoscano.com
Or mail us at:Design Toscano
Attn: Trade Department
1400 Morse Ave.
Elk Grove Village, IL 60007
Schools/Religious Organizations
We offer special pricing for religious organizations and schools.
Please contact our Trade Department for pricing:
Phone: 1-800-525-5141 M-F 9:00 a.m.--5:00 p.m. (CST)
Fax: 1-847-952-0305
Email: Trade@DesignToscano.com
Or mail us at:Design Toscano
Attn: Trade Department
1400 Morse Ave.
Elk Grove Village, IL 60007
Trade
For more information see “How can I start my Trade/Business account with you?” under “Customer FAQs” or contact our Trade Department:
Phone: 1-800-525-5141 M-F 9:00--5:00 (CST)
Fax: 1-847-952-0305
Email: trade@designtoscanco.com
Or mail us at:Design Toscano
Attn: Trade Department
1400 Morse Ave.
Elk Grove Village, IL 60007
Taxes
We are required to collect tax for shipments into the State of Illinois at the rate of 8.75%. Taxes are calculated for each shipping address total.
Payment Options
We currently accept Mastercard, Visa, Discover and American Express via the web and phone.
We accept checks or money orders (made payable to Design Toscano) through the mail.
When ordering using a credit card, please make sure you provide your billing address (where the bank mails your statements) in the billing information field. We do verify this information before processing an order and an incorrect billing address may delay your order.
If using a debit card, your order will be treated the same as a credit card order. An authorization for the amount of purchase will be obtained from your bank who will then reserve the funds. Upon shipping your order Design Toscano will then receive payment for your order from your bank.
